The Role of Empathy Mapping in Customer Service

Monday, June 15, 2020

1:00–3:00 p.m.

Via Zoom - advance registration is required

Facilitators: Kim Greene and Linda Thai Schlossman

Fee: none

Intended for: staff who have a customer service role

In this interactive workshop, we will explore Empathy Mapping and its role in understanding the customer experience. You will walk away from the workshop able to draft your own empathy map, which will help you understand the customer experience at both the individual and group level and more effectively relate your services to their needs. Following this workshop, you can continue with an optional small-group consultation of your draft empathy map with Kim and Linda.

Advance registration is required: https://ucsd.zoom.us/j/99988591269.

After registering, you will receive a confirmation e-mail containing information about joining the meeting.