About the Program: Do you supervise or mentor employees? Do you want your employees to think more, take greater ownership, and solve their own problems? Do you want to develop employees, improve performance, increase engagement, or correct behavior? Stop creating over-dependence on you for the answers and under-responsibility on them for problems that arise. This training will provide all managers and supervisors with the tools to effectively conduct performance enhancement discussions. Team leaders will gain facilitation skills to improve team interactions. Whether you are in a mentoring role, a direct manager or supervisor, or the organizational leader, you will learn 6 basic coaching skills to move your people forward and help you to:

• Hold reflective conversations that move people to insight and change
• Facilitate team interactions
• Craft questions that elicit an individual's internal resources
• Reduce defensiveness in conversations
• Increase accountability
• Increase rapport
• Increase influence