Enhancing Quality Customer Service Skills Thursday, December 5, 2019 8:30 a.m.–12:30 p.m. Training Center North (Plaza Level, Torrey Pines Center-North) Instructor: Kim Greene Fee: none (registration/cancelation deadline 11/30/19) Keyword: enhance Intended for: those who provide service to colleagues, students, faculty, staff or members of the public This class will help you enhance your skills serving others. We all have customers, and working successfully with them is a vital part of our jobs. You will refresh your enthusiasm, meet other service providers, and pick up some practical tips to make your role easier and your service even better. Topics Covered: • Understanding what customers want • Serving internal customers • Building good working relationships • Serving customers with problems