About the Program: Think emotions don't belong in the workplace? Whether we want them there or not, emotions play a principal role in our workplace satisfaction. The primary reason employees leave a company is because of the relationship with their boss. The Emotional Intelligence (EQ) course works with leaders and direct reports to manage emotions in the workplace for a more successful and productive environment. This course focuses on both the art and science of emotional intelligence. Participants will learn the latest research and scientific advances in the area, as well as practice techniques used by actors to engage in active listening, connect to an audience, connect to their own emotions and de-stress before a big event. The course combines theory with practice, empowering participants to take the skills learned in the course and apply them immediately to the real world. Focus: This interactive course will teach participants:

• Identifying emotions in self and others and labeling them. <p><p>- Interpreting emotion in faces, posture, gesture, voice, and physiology
• Understanding emotions, the causes and the consequences of emotions and how they influence attention, thinking, decisions and behavior
• Using emotions to facilitate the task at hand; knowing how and when to express emotions appropriately with different people and in multiple contexts
• Managing emotions: using effective cognitive and behavioral strategies, to prevent, reduce, initiate, maintain, and enhance emotions

• Learn about your own EQ, the areas of strength and how to leverage those
• Practice proven EQ exercises and learning tools that you can use yourself and with your team members, family members and others
• Learn how to read people, including the hidden messages in body language
• Strengthen your own emotional intelligence