The communication process involves a sender, receiver, message, and channel. However, this simplistic description significantly under-represents what is actually a very complex process. This workshop is designed to build competence in foundational communication skills through practice and reflection on practice. Topics Covered:

• Understand the key elements of any communication
• Discover the importance of body language, word choice and tone of voice in any communication
• Learn and practice a model for making a request
• Learn and practice a model for providing constructive feedback
• Learn and practice a model for providing positive reinforcement
• Learn and practice a model for “high stakes” communications
• Learn and practice a model for communication during conflict

• Login to the UC Learning Center by going to https://uclearning.ucsd.edu, or through the Personal Tools menu on Blink, using your Single Sign-On
• Click the FIND A COURSE button, and type the workshop title or keyword in the search box, then click the Enter button
• Using the Select button to the right of the activity name, click REGISTER in order to see the available date(s)
• Click within the white area of your preferred time block so that the block is outlined in green, then click NEXT
• Click SUBMIT to finalize your registration