May 21, 2020–May 21, 2020 from 2:00pm–3:15pm
The Role of Empathy Mapping in Customer Service
The Role of Empathy Mapping in Customer Service
In this interactive workshop facilitated by Kim Greene and Linda Thai Schlossman, we will explore Empathy Mapping and its role in understanding the customer experience. You will walk away from the workshop able to draft your own empathy map, which will help you understand the customer experience at both the individual and group level and more effectively relate your services to their needs. Following this workshop, you can continue with an optional small-group consultation of your draft empathy map with Kim and Linda. Registration Link: https://bit.ly/EIAEmpathyMapping
Date and Time
May 21, 2020–May 21, 2020
from 2:00pm–3:15pm
Location
Via Webinar
Event Registration
Registration for this event is required
by .
Visit the registration page for details.
Event Fee
Free
Contact
Staff Education and Development • staffeducation@ucsd.edu • 858-534-4890
Audience
Staff
Event Host
Staff Education and Development